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Get up to 20% Extra discount for annual subscription!
STARTER
- Premium Support Access
- SLA: Time to response 24h
- Theme Updates*
- Screen sharing & video calls
- Training sessions
- 10 Hours DEV Included
SUPPORT
- Premium Support Access
- SLA: Time to response 24h
- Theme Updates*
- Screen sharing & video calls
- Training sessions
- 10 Hours DEV Included
ENTERPRISE
- Premium Support Access
- SLA: Time to response 24h
- Theme Updates*
- Screen sharing & video calls
- Training sessions
- 10 Hours DEV Included
Join Our premium Support Today
Experience unparalleled support with our premium membership. Select the plan that suits you best or seek our expert advice for tailored assistance. Join today and elevate your support experience to new heights.
| List Of Features | £59Starter/Monthly | £279Support/Monthly | £649Enterprise/Monthly |
|---|---|---|---|
| Premium Support Access | |||
| Lite performance audit | |||
| SLA: Time to response 24h | |||
| Theme Updates* | |||
| Screen sharing & video calls | |||
| Training sessions | |||
| Support in Slack | |||
| Premium DEV rates | |||
| Conversion Rate Optimisation | |||
| Monthly Strategy Calls | |||
| 10 Hours DEV Included | |||
| Join Starter Plan | Join Support Plan | Join Enterprise Plan |
*Subject to conditions: Before updating, we conduct an initial assessment to evaluate the level of code customization. In some cases, additional fees may apply for the first update to ensure a seamless experience.
FAQs
No, is not necessary to have a subscription to get support from us. If you need technical support, you can always open a ticket and we will support on a pay as you go basis.
You can upgrade to a higher tariff at any time in order to get premium services. Please contact us at sales@thedimwebsites.com to request the upgrade.
The Lite Performance Audit is a basic evaluation of your website's performance to identify potential areas for improvement.
SLA stands for Service Level Agreement. It guarantees that we will respond to your support requests within 24 hours.
Premium DEV rates provide discounted pricing for additional development work beyond the included hours.
The 10 Hours DEV Included are dedicated development hours that you can use for customizations and enhancements on your website.
This and any other session is made on video calls. We conduct training sessions to help you and your team better understand and manage your website, expecially shopify.
Theme Updates* refer to regular updates and improvements to your website's theme to enhance its functionality and security.
We follow the code changes made by the theme developer and at the same time, we keep a track of all changes done on your current theme, merging both into a new version.
Sometimes, it can be impossible to update the core code if it's too old, buggy or completely customized. In this case, we quote a migration at no extra cost, to a new theme and we pick the updates from there.